Zoho Desk
Tickets that already know which property they are about.
If you run support on Zoho Desk, connecting it gives tickets the context of the booking behind them and lets the AI handle the routine ones.
Preview
How Zoho Desk looks inside your workspace.
Makes these roles more capable
Overview
Help desks are built around a customer and a history. Property support is built around a stay: a specific guest, a specific unit, specific dates, and a problem that is usually happening right now.
Without that link, an agent spends the first few replies establishing facts the business already has. Which property. Which booking. Whether anyone has reported it before. The guest experiences that as being asked to explain themselves.
Connecting Zoho Desk removes the gap. Tickets arrive attached to the stay, the AI answers what has a known answer, and anything physical becomes a job for whoever can fix it. Your queues, SLAs and reporting in Zoho Desk carry on unchanged, so nothing your team already relies on has to be rebuilt to get the context they have been missing.
What ProhostAI can do with Zoho Desk
Once Zoho Desk is connected, ProhostAI works with your tickets in plain language.
Read
- Read tickets See what is open and whether the same issue has come up before. "Any repeat complaints about the lift this season?"
- Link a ticket to a stay Match the ticket to the booking and property it concerns.
Create & update
- Answer routine tickets Reply from what is known about the property and the stay.
- Raise work Turn a ticket into a maintenance task for the right person.
Setup
Zoho Desk connects through Zoho OAuth. Sign in with the account on the correct regional data centre.
- Open ProhostAI and go to Settings → Connections.
- Search for Zoho Desk and select Connect.
- Sign in to Zoho and approve the permissions.
- Ask what tickets are open to confirm the connection works.
Good to know
- Zoho Desk stays the system of record. Queues, SLAs and reporting continue as they are.
- Zoho’s regional data centres apply — sign in on the right region.
- Decide which ticket types the AI may close alone; access and payment issues usually warrant a person.
- Revoking ProhostAI in your Zoho connected-apps settings ends access immediately.
FAQ
Does this replace Zoho Desk?
No. Zoho Desk keeps your tickets, queues, SLAs and reporting. ProhostAI adds the context of the stay and handles routine tickets.
How does a ticket get linked to a property?
By matching it to the booking behind it, so a reply can reference the actual unit instead of asking the guest which property they are in.
Can the AI resolve tickets itself?
Within the limits you set. Routine questions are the usual case; access and payment issues are better escalated.
Does the Zoho region matter?
Yes — sign in with the account on the correct regional data centre or the connection cannot find your tickets.
How do I disconnect Zoho Desk?
Open Settings → Connections in ProhostAI and disconnect it, or revoke ProhostAI in your Zoho connected-apps settings.