Square

Not every payment in hospitality happens online. Properties with a reception, a shop, bike hire, breakfast or paid parking take real card payments in person, and those are the ones most likely to end up detached from the booking that produced them.

Square is the usual tool for that, and it does its job. The gap is attribution: the transaction record knows the amount and the time, not which guest or which stay, so revenue per stay becomes a manual matching exercise.

Connecting Square closes it. Payments can be tied back to the booking, so extras show up where they belong and a guest asking what they were charged for gets an answer rather than an apology. It also means revenue per stay includes what happened on site, which is usually where the margin on a property quietly lives.

Once Square is connected, ProhostAI works with your payments, orders and catalogue in plain language.

Read

• Look up payments See what was taken and when. "What did we take on extras last weekend?"
• Read orders and catalogue Check what was sold and what items exist.

Create & update

• Link payments to stays Attribute an in-person payment to the booking it belongs to.
• Manage catalogue items Add or update the extras you sell on site.

Square connects through OAuth against your account, so ProhostAI never sees your password.

1. Open ProhostAI and go to Settings → Connections.
2. Search for Square and select Connect.
3. Sign in to Square and approve the permissions.
4. Ask what payments were taken recently to confirm the connection works.

• Square stays the system of record for payments, refunds and settlement.
• Attribution to a stay is easier when the payment is taken with the guest or booking identified at the till.
• For guest-facing extras sold before arrival, upsells inside ProhostAI usually fit better than an in-person terminal.
• Revoking ProhostAI in Square’s app settings ends access immediately.