OwnerRez

OwnerRez has an unusually loyal following among owner-operators who take direct booking seriously. It handles channel management, but the reason people choose it is the direct side — a booking engine, a website, contracts, payment processing, without a platform taking a cut.

That decision moves work onto you. When a booking comes through Airbnb, the channel has already set the guest’s expectations about response time and provided the trust. A direct enquiry has neither: it is a stranger asking whether the place is available, and the only thing establishing your credibility is how you answer.

An enquiry that waits six hours is not a booking somebody else takes commission on. It is a booking that simply does not happen, and it is invisible — nobody writes to tell you they booked elsewhere because you were slow.

Connecting OwnerRez puts an AI on that surface. Enquiries get an immediate, accurate answer from real availability at any hour, and the operational work each confirmed booking creates gets scheduled without anyone re-entering dates.

Once OwnerRez is connected, ProhostAI works from its bookings — direct and channel alike.

Read

• Sync bookings and guests Reservations, guest details and dates come across and stay current.
• Answer from live availability An enquiry gets a real answer about real dates rather than a promise to check. "Is the cabin free the last week of June for six people?"
• Read conversation history Threads keep their context, so a follow-up days later is not answered from nothing.

Create & update

• Answer enquiries fast The AI replies to direct-site enquiries in your voice, at any hour, which is where speed converts.
• Schedule the work Turn a confirmed booking into a clean and the tasks around it.
• Offer upsells Propose early check-in, late checkout or a gap night where the calendar allows.

OwnerRez connects with API credentials from your OwnerRez account, so ProhostAI never sees your password.

1. In OwnerRez, create an API access token from Settings → API Access.
2. Open ProhostAI and go to Settings → Connections.
3. Search for OwnerRez, select Connect, and paste the token.
4. Wait for the first sync, then check your properties and upcoming bookings look right.

• OwnerRez stays the system of record for bookings, contracts, payments and your booking engine. ProhostAI reads bookings and acts on what they create.
• Direct enquiries are where fast replies pay most — no channel is setting the guest’s expectation on your behalf.
• The first sync takes a few minutes; bookings arrive before the full message history.
• Disconnecting in ProhostAI stops the sync and changes nothing in OwnerRez.