Reservations
Reservations
Every reservation from every connected channel lands in one list, with the stay, the money, and the guest context on the same record — so your team and your AI answer from the same booking.
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Key benefits
- One list, every channel Bookings from Airbnb, your PMS, and your own direct booking site arrive in the same place, so nobody switches tabs to answer a question.
- Stay details at a glance Arrival and departure dates, nights, guest count, and the property — plus estimated arrival and departure times once a guest shares them.
- Payout breakdown Total paid, host payout, and the nightly rate calculation behind it, so you can see exactly what a stay is worth before it pays out.
- Guest context Occasions like a birthday or honeymoon, other guests on the booking, emergency contacts, and special requests.
- AI highlights Key points from the conversation, plus the guest and reservation memories your AI has built, summarized on the reservation.
- Turn a booking into work Add a task straight from a reservation so a maintenance request or a special setup lands with the right person.
- Search everything Search by guest or property across every tab, and see how many matches sit outside the tab you're looking at.
How it works
Filtered by where the stay stands
Tabs split your bookings into requests, upcoming, current, past, and cancelled, so the list in front of you is the one you can act on. Each tab carries its own search and its own counts.
The money, reconciled
Each reservation shows what the guest paid and what you are due, broken down by nightly rate and fees. Those same figures feed owner statements and your accounting, so a payout is never re-typed from a channel dashboard.
Context your AI reads
Reservation and guest memories, plus the stay's own details, are what AI Autopilot and your AI employees use when a guest asks about their booking. The better the record, the better the reply.
Works with
- Listings and Calendar — the property the stay belongs to, and where it sits on your availability.
- Inbox and AI Autopilot — the conversation attached to the booking, answered with the stay's own details.
- Tasks and Cleanings — the turnover and the work a stay creates.
- Earnings and Owners — payouts roll into your revenue reporting and into each owner's statement.
- Airbnb, Hostaway, Guesty, and Hospitable — the channels and property management systems bookings arrive from.