AI Autopilot

• 24/7 coverage Guests get an answer at 3am without anyone being awake for it.
• A confidence threshold you set Replies below your threshold are escalated for review instead of sent, and the setting shows the share of past messages each level would have automated.
• Per-topic control Turn Autopilot on category by category — check-in and check-out, amenity questions, discount requests, maintenance issues — and see each category's average confidence and message volume from the last 30 days.
• Custom instructions per category Tell Autopilot how you want discount requests or complaints handled, in your own words.
• Approval holds Mark any category "approval required" and Autopilot drafts those replies and waits for you, while the rest keep sending.
• Sentiment escalation Conversations where a guest sounds frustrated are escalated automatically, with an optional brief holding reply so nobody waits in silence.
• Per-property, with a default Choose which properties Autopilot manages, and whether newly connected properties are covered automatically.
• Your voice Give your AI a name, a signature, and a personality drawn from your own past messages.

Choose when it sends

Autopilot scores every draft it writes. Above your confidence threshold it sends; below it, the conversation is escalated to you with the draft ready. A response delay of a few minutes gives you room to intervene before anything leaves.

Decide what happens when it isn't sure

Two behaviors, picked per account. "Answer and follow up" sends a short holding reply and flags the conversation. "Hold for your review" sends nothing and notifies you, with the draft waiting.

Work only the hours you want

A timed schedule limits automatic sending to specific hours per day in your timezone, so overnight messages can wait for a human if that's what you'd rather.

It gets better as you work

Every message you send, edit, or correct feeds AI Memory, and the next reply uses it. Categories you keep escalating are the ones to add instructions for.

• Inbox — the conversations Autopilot answers, and where escalations land.
• AI Memory — the property details, policies, and tone it replies from.
• AI Employees — a named employee can own your inbox on Autopilot.
• Reservations and Listings — the stay and property facts behind every answer.
• Analytics — automation rate, confidence, and escalation volume over time.