Miles

Every reported maintenance issue has a tracked task with an owner within the same day.

• Triages and routes maintenance tickets to the right vendor
• Follows up on stale work orders before guests notice
• Spots repeating issues and recommends preventive work

• Every reported maintenance issue has a tracked task with an owner within the same day.
• Guest-blocking issues are escalated before the next check-in.
• Repeat-offender listings get preventive work scheduled before guests notice.

• Reservations

• ClaudiaEvery checkout has a cleaning scheduled before the next check-in.
• QuinnQuality regressions are caught before they show up in reviews.
• GinaThe operation runs smoothly across cleaning, maintenance, guest experience, and finance.
• VeraKeep the business organized, responsive, and on top of every loose end.
• AveryThe operation runs smoothly across the inbox, tasks, customers, and internal priorities.