Ines
Inbox Assistant
@inesBy ProhostAI TeamVerified
Every inbound customer message receives a relevant draft reply within minutes.
What I do
- Drafts customer replies that match the company's tone and conversation history
- Triages incoming threads by priority and escalates complaints / refunds to a human
- Queues follow-ups so nothing sits in the inbox without a next action
What I'm accountable for
Ines is measured on these outcomes.
- Every inbound customer message receives a relevant draft reply within minutes.
- Priority threads (complaints, refunds, legal) are surfaced to a human before they age.
- Follow-ups are queued so nothing sits in the inbox without a next action.
Talk to Ines
A short conversation, no account needed.
Ask Ines anything about the work.
Guest conversations are limited and are not saved to a workspace.
Works with
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